Luxury Client Advisor: Curate Elite Brand Experiences

BoF Careers; Kansas; On-site; USD 40,000 - 60,000; Full time

Job summary

Prada Group seeks a luxury retail ambassador to convey the brand philosophy to clients, guiding them through the world of Prada brands and maximizing sales while delivering an extraordinary in-store experience.

You will build lasting client relationships, capture data for personalized service, stay current on fashion trends, and collaborate with colleagues to maintain premium visual standards and customer satisfaction.

Qualifications

• Experience in luxury retail and clienteling preferred.
• Strong communication and interpersonal skills.
• Ability to build long-lasting client relationships.
• Team-oriented with independence when needed.
• English language required; other languages a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Customer service

Luxury fashion

Relationship building

Team player

Communication skills

Ambition & resilience

Product knowledge

English proficiency

Job description

Prada Group seeks a luxury retail ambassador to convey the brand philosophy to clients, guiding them through the world of Prada brands and maximizing sales while delivering an extraordinary in-store experience.

You will build lasting client relationships, capture data for personalized service, stay current on fashion trends, and collaborate with colleagues to maintain premium visual standards and customer satisfaction.