Luxury Boutique Host — Client Experience Expert

Van Cleef & Arpels; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Van Cleef and Arpels in Boston seeks a front-of-house associate to deliver an exceptional client experience in a luxury boutique. You will greet customers, guide them to the right team member, and handle inbound calls with poise, while crafting timely email and chat responses on topics including hours and repair processes.

The ideal candidate has a fashion/retail background or relevant service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree in Fashion, Retail, or a related field, or one year of experience in retail, contact center, or customer service.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique, and manage inbound calls.
• Provide written responses to customers’ inquiries via Email and Chat on a variety of topics.

Skills

Customer service

Communication

Multilingual

Education

Bachelor’s degree in Fashion, Retail, or related field

Tools

Microsoft Office

Job description

Van Cleef and Arpels in Boston seeks a front-of-house associate to deliver an exceptional client experience in a luxury boutique. You will greet customers, guide them to the right team member, and handle inbound calls with poise, while crafting timely email and chat responses on topics including hours and repair processes.

The ideal candidate has a fashion/retail background or relevant service experience, strong communication skills, and proficiency with Microsoft Office.