Luxury Boutique Host — Client Experience Expert

Van Cleef & Arpels; Boston (MA); Presencial; USD 34.000 - 37.000; Jornada completa

Descripción de la vacante

Van Cleef and Arpels in Boston seeks a front-of-house associate to deliver an exceptional client experience in a luxury boutique. You will greet customers, guide them to the right team member, and handle inbound calls with poise, while crafting timely email and chat responses on topics including hours and repair processes.

The ideal candidate has a fashion/retail background or relevant service experience, strong communication skills, and proficiency with Microsoft Office.

Formación

• Bachelor’s degree in Fashion, Retail, or a related field, or one year of experience in retail, contact center, or customer service.

Responsabilidades

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique, and manage inbound calls.
• Provide written responses to customers’ inquiries via Email and Chat on a variety of topics.

Conocimientos

Customer service

Communication

Multilingual

Educación

Bachelor’s degree in Fashion, Retail, or related field

Herramientas

Microsoft Office

Descripción del empleo

Van Cleef and Arpels in Boston seeks a front-of-house associate to deliver an exceptional client experience in a luxury boutique. You will greet customers, guide them to the right team member, and handle inbound calls with poise, while crafting timely email and chat responses on topics including hours and repair processes.

The ideal candidate has a fashion/retail background or relevant service experience, strong communication skills, and proficiency with Microsoft Office.