Luxury Boutique Host—Client Experience Champion

Van Cleef & Arpels; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Van Cleef & Arpels in Miami is seeking a customer-centric representative to elevate the client experience in our luxury boutique. You will greet clients, guide them to the right team member, and handle multiple inquiries via email and chat.

The role emphasizes polished communication, familiarity with retail operations, and the ability to assist in a fast-paced, high-end environment with a strong focus on service excellence.

Qualifications

• Bachelor's degree in Fashion, Retail, or related field or 1 year in retail or customer service.
• Excellent communication skills are essential.
• Microsoft Office proficiency is required.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique and manage inbound calls.
• Provide written responses to customer inquiries via Email and Chat about hours and repair process.

Skills

Excellent communication

Customer service experience

Multilingual (bonus)

Education

Bachelor's degree in Fashion/Retail or related

Tools

Microsoft Office

Job description

Van Cleef & Arpels in Miami is seeking a customer-centric representative to elevate the client experience in our luxury boutique. You will greet clients, guide them to the right team member, and handle multiple inquiries via email and chat.

The role emphasizes polished communication, familiarity with retail operations, and the ability to assist in a fast-paced, high-end environment with a strong focus on service excellence.