Luxury Fashion Concierge & Guest Experience Host

Richemont Iberia SL; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Van Cleef & Arpels in the United States (Miami) is seeking a client-focused associate to deliver exceptional service in a luxury boutique. You will greet customers, guide visitors to the right person, and manage inbound calls with professional poise.

The role emphasizes strong communication, proficiency with Microsoft Office, and a willingness to learn our repair process. A Bachelor's degree in Fashion/Retail or related field, or 1 year in retail or customer service, is preferred.

Qualifications

• Bachelor's degree in Fashion, Retail, or a related field or a year of experience in retail, contact center, or customer service.
• Excellent communication skills are required.
• Proficiency with Microsoft Office is a must.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and manage inbound calls
• Provide written responses to customers' inquiries via Email and Chat, addressing topics like hours and the repair process

Skills

Customer service

Microsoft Office

Multilingual

Education

Bachelor's degree in Fashion/Retail or related field

Job description

Van Cleef & Arpels in the United States (Miami) is seeking a client-focused associate to deliver exceptional service in a luxury boutique. You will greet customers, guide visitors to the right person, and manage inbound calls with professional poise.

The role emphasizes strong communication, proficiency with Microsoft Office, and a willingness to learn our repair process. A Bachelor's degree in Fashion/Retail or related field, or 1 year in retail or customer service, is preferred.