Luxury Boutique Host — Customer Experience & Concierge

US04 Richemont North America, Inc.; Miami (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Van Cleef & Arpels, a high jewelry maison, seeks a client-facing specialist to deliver exceptional service in a boutique setting. The role emphasizes professional greetings, directing visitors, and handling inquiries via email and chat in a luxury retail environment.

Ideal candidates have a fashion/retail background or相关 experience, strong communication skills, and proficiency in Microsoft Office; multilingual abilities are a plus.

Qualifications

• Bachelor's degree in Fashion, Retail, or related field, or a year of experience in a retail, contact center, or customer service environment.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique, and manage inbound calls.
• Provide written responses to customers’ inquiries via Email and Chat, addressing topics such as hours of operation and the repair process.

Skills

Communication skills

Customer-facing experience

Multilingual

Education

Bachelor's degree in Fashion, Retail, or related field

Tools

Microsoft Office

Job description

Van Cleef & Arpels, a high jewelry maison, seeks a client-facing specialist to deliver exceptional service in a boutique setting. The role emphasizes professional greetings, directing visitors, and handling inquiries via email and chat in a luxury retail environment.

Ideal candidates have a fashion/retail background or相关 experience, strong communication skills, and proficiency in Microsoft Office; multilingual abilities are a plus.