Luxury Boutique Client Concierge

Richemont; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Van Cleef and Arpels boutique in the United States seeks a client-focused advisor to deliver exceptional service. You will warmly greet customers, direct them to the right specialist, and handle inbound calls with poise.

Proficiency in Microsoft Office is required, and multilingual abilities are a plus. Applicants must have valid USA work authorization; salary is negotiable based on experience and skills.

Qualifications

• Bachelor's degree in Fashion, Retail, or related field or 1 year of customer service experience.
• Excellent communication skills in a dynamic, customer-facing environment.
• Proficiency with Microsoft Office; multilingual abilities are a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate boutique staff and manage inbound calls.
• Provide written responses to customer inquiries via Email and Chat, including hours and repair questions.

Skills

Excellent communication

Multilingual

Microsoft Office

Education

Bachelor's degree in Fashion/Retail/related field

Tools

Microsoft Office

Job description

Van Cleef and Arpels boutique in the United States seeks a client-focused advisor to deliver exceptional service. You will warmly greet customers, direct them to the right specialist, and handle inbound calls with poise.

Proficiency in Microsoft Office is required, and multilingual abilities are a plus. Applicants must have valid USA work authorization; salary is negotiable based on experience and skills.