Luxury Boutique Assistant: Client Experience & Ops

Van Cleef & Arpels; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Wellness reimbursement

Job summary

Van Cleef & Arpels in the United States (Houston area) seeks a dedicated boutique support associate with a Bachelor’s degree and luxury retail experience. You will assist Sales Associates, handle daily boutique operations, and participate in Service Excellence ceremonies.

This role emphasizes customer service, multitasking, and maintaining brand standards. You will interact with clients, support reception, and help ensure smooth daily operations while upholding the Maison's image.

Qualifications

• Bachelor's degree or equivalent is required.
• Strong organizational skills and multitasking ability are essential.
• Proficiency in computer skills and excellent communication are important for customer/inter-team interactions.
• SAP familiarity is a plus; multilingual ability is beneficial for a diverse clientele.

Responsibilities

• Handle the daily replenishment of selling floor supplies to ensure smooth operations.
• Participate in set up and breakdowns at opening and closing of the boutique.
• Responsible for proper handling of morning jewelry setup and evening jewelry pulling, as well as backstock maintenance.
• Accurately backfill POS stations and desks.
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition.
• Responsible for greeting clients and assisting with Reception duties.
• Respect all protocols defined by Management and Corporate regarding the client experience.
• Uphold Van Cleef & Arpels image by maintaining a professional demeanor and following the Service Charter.

Skills

Organizational skills

Multitasking

Computer skills

Communication

Languages (multilingual)

SAP familiarity

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Van Cleef & Arpels in the United States (Houston area) seeks a dedicated boutique support associate with a Bachelor’s degree and luxury retail experience. You will assist Sales Associates, handle daily boutique operations, and participate in Service Excellence ceremonies.

This role emphasizes customer service, multitasking, and maintaining brand standards. You will interact with clients, support reception, and help ensure smooth daily operations while upholding the Maison's image.