Luxury Auto Service Concierge

Subaru - Tom Wood Subaru, Indy; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental & vision

401(k) with match

Life & disability insurance

Training & career development

Tuition reimbursement

Service awards

Advancement opportunities

Job summary

Tom Wood Group, a premier automotive team in Indianapolis, seeks a high-performing Service Advisor to deliver an exceptional client experience. The role combines technical knowledge with strong communication and a focus on luxury-brand service standards.

You will coordinate service and repairs, write precise estimates, and work with technicians to ensure efficient workflows. Opportunities for advancement and professional development are offered.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Professional demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Provide warm, professional greeting to clients and clearly explain service recommendations.
• Coordinate service and repairs with technicians and parts departments; write accurate repair orders.
• Maintain communication on repair status, timelines, and costs; review completed work with customers.

Skills

Automotive knowledge

Customer service

Communication

Multitasking

Tools

Xtime

Dealertrack

Job description

Tom Wood Group, a premier automotive team in Indianapolis, seeks a high-performing Service Advisor to deliver an exceptional client experience. The role combines technical knowledge with strong communication and a focus on luxury-brand service standards.

You will coordinate service and repairs, write precise estimates, and work with technicians to ensure efficient workflows. Opportunities for advancement and professional development are offered.