Luxury Auto Service Concierge

Tom Wood Volkswagen Noblesville; Noblesville (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Vacation

401(k) with Company Match

Medical Coverage

Dental Coverage

Vision Coverage

Professional Training

Career Development

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Group is seeking a high-performing Service Advisor to deliver an exceptional service experience. This role blends technical knowledge with strong communication skills, requiring a commitment to excellence aligned with company values.

Join a family-owned company dedicated to career development and a supportive environment. With over 50 years in the community, we emphasize core values like integrity and a sincere desire to help others.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Professional demeanor consistent with a luxury brand.
• Valid driver's license with a clean driving record.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Identify and recommend maintenance services based on manufacturer guidelines.
• Achieve service sales goals while maintaining transparency and trust.
• Collaborate with technicians and parts departments to ensure efficient workflow.

Skills

Customer Experience

Automotive Knowledge

Communication Skills

Multitasking

Sales Goals Achievement

Tools

Dealership Management Systems

Xtime

Dealertrack

Job description

Tom Wood Group is seeking a high-performing Service Advisor to deliver an exceptional service experience. This role blends technical knowledge with strong communication skills, requiring a commitment to excellence aligned with company values.

Join a family-owned company dedicated to career development and a supportive environment. With over 50 years in the community, we emphasize core values like integrity and a sincere desire to help others.