Luxury Auto Service Advisor | Training & Growth

Tom Wood Nissan; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev elp

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence aligned with our values.Join a premier automotive team where you’ll greet clients, coordinate service and repairs, write repair orders, prepare estimates, and help customers understand findings. We offer competitive benefits and opportunities for advancement.

Qualifications

• Previous experience as an Automotive Service Advisor required
• Strong understanding of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonalskills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record

Responsibilities

• Customer Experience & Communication: Provide a warm, professional, concierge-level greeting to every client
• Service & Repair Coordination: Accurately write repair orders reflecting customer concerns and technician findings
• Service & Repair Coordination: Collaborate with technicians and parts departments to ensure efficient workflow
• Service & Repair Coordination: Prepare precise cost estimates for repairs and maintenance services
• Service & Repair Coordination: Review completed work with customers and explain findings in an understandable manner
• Sales & Performance: Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
• Sales & Performance: Achieve service sales goals while maintaining transparency and trust
• Sales & Performance: Promote dealership programs, warranties, and service packages

Skills

Customer service

Communication

Multitasking

Dealership software (Xtime/Dealertrack

Tools

Xtime

Dealertrack

Job description

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence aligned with our values.Join a premier automotive team where you’ll greet clients, coordinate service and repairs, write repair orders, prepare estimates, and help customers understand findings. We offer competitive benefits and opportunities for advancement.