Luxury Auto Service Advisor: Client Experience & Repairs

Tom Wood Group; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Group in Indianapolis is seeking a high-performing Service Advisor to deliver an exceptional service experience. You will blend technical knowledge with strong communication to guide customers through repairs and maintenance, ensuring satisfaction and loyalty.

The role emphasizes accurate repair orders, collaboration with technicians and parts, and promoting service packages while building lasting customer relationships. Great benefits accompany career growth in a family-owned firm.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
• Ability to multitask in a fast-paced environment with accuracy.
• Professional demeanor suitable for a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers warmly and provide concierge-level service.
• Listen to concerns and explain service recommendations.
• Maintain communication on repair status and timelines.
• Build lasting relationships to foster loyalty and repeat business.
• Write repair orders reflecting customer concerns and findings.
• Collaborate with technicians and parts to ensure workflow.
• Prepare precise cost estimates for repairs and maintenance services.
• Review completed work with customers and explain findings.
• Identify maintenance services based on guidelines and vehicle condition.
• Achieve service sales goals with transparency and trust.
• Promote dealership programs, warranties, and service packages.

Skills

Customer service

Communication

Automotive knowledge

DMS experience

Tools

Xtime

Dealertrack

Job description

Tom Wood Group in Indianapolis is seeking a high-performing Service Advisor to deliver an exceptional service experience. You will blend technical knowledge with strong communication to guide customers through repairs and maintenance, ensuring satisfaction and loyalty.

The role emphasizes accurate repair orders, collaboration with technicians and parts, and promoting service packages while building lasting customer relationships. Great benefits accompany career growth in a family-owned firm.