Luxury Auto Service Advisor | Elevate Client Experience

Tom Wood Automotive; Noblesville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & Vacation

Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev.

Tuition Reimbursement

Service Awards

Advancement Opportunities

Job summary

Tom Wood Group in Noblesville, IN seeks a high-performing Service Advisor to deliver an exceptional service experience for our clients. You will greet customers, listen to concerns, and clearly explain service recommendations with transparency.

You will also coordinate service and repair work, write accurate repair orders, and collaborate with technicians and parts to ensure efficient workflow while promoting service packages and warranties.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Customer Experience & Communication
• Provide a warm, professional, concierge-level greeting to every client
• Listen actively to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build lasting relationships to foster loyalty and repeat business
• Service & Repair Coordination
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare precise cost estimates for repairs and maintenance services
• Review completed work with customers and explain findings in an understandable manner
• Sales & Performance
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining transparency and trust
• Promote dealership programs, warranties, and service packages

Skills

Automotive knowledge

Communication

Dealership software

Multitasking

Professional demeanor

Driver's license

Tools

Xtime

Dealertrack

Job description

Tom Wood Group in Noblesville, IN seeks a high-performing Service Advisor to deliver an exceptional service experience for our clients. You will greet customers, listen to concerns, and clearly explain service recommendations with transparency.

You will also coordinate service and repair work, write accurate repair orders, and collaborate with technicians and parts to ensure efficient workflow while promoting service packages and warranties.