Luxury Auto Service Advisor – Growth & Benefits

Honda - Tom Wood Honda, Whitestown; Whitestown (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev.

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Honda in Whitestown is seeking a Service Advisor to deliver an exceptional service experience for our clients. You will blend technical knowledge with strong communication to guide customers through repairs and maintenance.

Join a Premier Automotive Team that values training, career development, and advancement opportunities while offering comprehensive benefits and a luxury-brand service environment.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack).
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client.
• Listen actively to customer concerns and clearly explain service recommendations.
• Maintain consistent communication regarding repair status, timelines, and additional needs.
• Build lasting relationships to foster loyalty and repeat business.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Prepare precise cost estimates for repairs and maintenance services.
• Review completed work with customers and explain findings in an understandable manner.
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition.
• Achieve service sales goals while maintaining transparency and trust.
• Promote dealership programs, warranties, and service packages.

Skills

Customer Experience

Communication

Automotive knowledge

Dealership systems

Tools

Xtime

Dealertrack

Job description

Tom Wood Honda in Whitestown is seeking a Service Advisor to deliver an exceptional service experience for our clients. You will blend technical knowledge with strong communication to guide customers through repairs and maintenance.

Join a Premier Automotive Team that values training, career development, and advancement opportunities while offering comprehensive benefits and a luxury-brand service environment.