Luxury Auto Service Advisor – Porsche Experience

Volvo Limited; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Disability insurance

Paid Time Off

Job summary

Fields Porsche Jacksonville is seeking a positive, customer-focused Service Advisor to join our luxury dealership team. You will greet clients, document vehicle concerns, and translate technical findings into clear, value-based estimates.

Knowledge of Porsche service standards and warranty programs is a plus. Ideal applicants have 2–3+ years of automotive Service Advisor experience, solid mechanical knowledge, and strong communication skills.

Qualifications

• 2–3+ years of automotive Service Advisor experience.
• Strong mechanical and electrical knowledge of vehicles.
• Excellent verbal and written communication skills.
• Experience with DMS, scheduling software, and CRM tools.
• Valid driver's license with a clean record; able to operate automatic and manual transmissions.
• High school diploma or GED; post-secondary automotive training is a strong asset.

Responsibilities

• Greet customers promptly and listen to vehicle concerns, setting realistic times for completion.
• Perform walk-around inspections, document vehicle condition, and create accurate repair orders in the DMS.
• Translate technician findings into clear, customer-focused explanations with detailed parts-and-labor estimates.
• Administer factory and extended warranties and service programs according to Porsche standards.
• Monitor repair progress and provide status updates; ensure quality checks before vehicle return.
• Maintain high CSI scores and ensure customer satisfaction through proactive communication.

Skills

Service Advisor

Mechanical knowledge

Communication skills

DMS software

Driver's license

CRM tools

Education

High school diploma

Tools

DMS

CRM tools

Job description

Fields Porsche Jacksonville is seeking a positive, customer-focused Service Advisor to join our luxury dealership team. You will greet clients, document vehicle concerns, and translate technical findings into clear, value-based estimates.

Knowledge of Porsche service standards and warranty programs is a plus. Ideal applicants have 2–3+ years of automotive Service Advisor experience, solid mechanical knowledge, and strong communication skills.