Experienced Service Advisor

Volvo Limited; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Disability insurance

Paid Time Off

Job summary

Fields Porsche Jacksonville is seeking a positive, customer-focused Service Advisor to join our luxury dealership team. You will greet clients, document vehicle concerns, and translate technical findings into clear, value-based estimates.

Knowledge of Porsche service standards and warranty programs is a plus. Ideal applicants have 2–3+ years of automotive Service Advisor experience, solid mechanical knowledge, and strong communication skills.

Qualifications

• 2–3+ years of automotive Service Advisor experience.
• Strong mechanical and electrical knowledge of vehicles.
• Excellent verbal and written communication skills.
• Experience with DMS, scheduling software, and CRM tools.
• Valid driver's license with a clean record; able to operate automatic and manual transmissions.
• High school diploma or GED; post-secondary automotive training is a strong asset.

Responsibilities

• Greet customers promptly and listen to vehicle concerns, setting realistic times for completion.
• Perform walk-around inspections, document vehicle condition, and create accurate repair orders in the DMS.
• Translate technician findings into clear, customer-focused explanations with detailed parts-and-labor estimates.
• Administer factory and extended warranties and service programs according to Porsche standards.
• Monitor repair progress and provide status updates; ensure quality checks before vehicle return.
• Maintain high CSI scores and ensure customer satisfaction through proactive communication.

Skills

Service Advisor

Mechanical knowledge

Communication skills

DMS software

Driver's license

CRM tools

Education

High school diploma

Tools

DMS

CRM tools

Job description

Fields Porsche Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Client Relations: Greet customers promptly, listen attentively to vehicle concerns, and set realistic promised times for completion.
• Vehicle Inspection & Intake: Conduct walk-around inspections, document vehicle condition and warning lights, and open accurate repair orders in the dealership management system (DMS).
• Consultation & Estimates: Translate technical findings from technicians into clear, value-focused explanations for the customer. Provide detailed parts-and-labor estimates.
• Warranty & Compliance: Administer factory warranty policies, extended warranties, and service programs according to Porsche standards.
• Workflow Management: Monitor repair progress throughout the day, communicate status updates proactively, and verify quality checks before vehicle return.
• Satisfaction Metrics: Maintain high Customer Satisfaction Index (CSI) scores (typically 96.0+ or brand target equivalent).

Qualifications & Requirements

• Experience: 2 to 3+ years of experience as an automotive Service Advisor, preferably with Porsche, luxury, or high-line brands.
• Technical Knowledge: Strong understanding of automotive mechanical and electrical systems, performance vehicles, and diagnostic workflows.
• Communication Skills: Exceptional verbal and written communication skills with a refined, customer-first demeanor.
• Software Proficiency: Experience with dealership management systems (DMS), scheduling software, and CRM tools.
• Licensing: Valid driver's license with a clean driving record; ability to operate both automatic and manual transmission vehicles.
• Education: High school diploma or GED; post-secondary automotive training is a strong asset.