Experienced Service Advisor

Fields Motorcars; Jacksonville (FL); Vor Ort; USD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Zusammenfassung

Fields Porsche Jacksonville is seeking a positive team member to join our luxury dealership and deliver a superior experience to both internal and external customers. Our culture emphasizes safety, integrity, courtesy, presentation, and efficiency as we promote growth within the organization.

The role requires 2–3+ years as an automotive Service Advisor, strong technical knowledge, and excellent communication skills.

Qualifikationen

• 2 to 3+ years of experience as an automotive Service Advisor.
• Strong understanding of automotive systems and diagnostic workflows.
• Exceptional verbal and written communication with a customer-first demeanor.

Aufgaben

• Greet customers promptly and set realistic promised times for service completion.
• Document vehicle conditions and create accurate repair orders in the DMS.
• Provide detailed parts-and-labor estimates and translate technical findings for customers.
• Administer warranty policies and service programs according to brand standards.
• Monitor repair progress and communicate status updates while ensuring quality checks.

Kenntnisse

Customer service

Communication

Team player

Ausbildung

High school diploma or GED

Automotive training (asset)

Tools

DMS software

CRM tools

Scheduling software

Jobbeschreibung

Fields Porsche Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Client Relations: Greet customers promptly, listen attentively to vehicle concerns, and set realistic promised times for completion.
• Vehicle Inspection & Intake: Conduct walk-around inspections, document vehicle condition and warning lights, and open accurate repair orders in the dealership management system (DMS).
• Consultation & Estimates: Translate technical findings from technicians into clear, value-focused explanations for the customer. Provide detailed parts-and-labor estimates.
• Warranty & Compliance: Administer factory warranty policies, extended warranties, and service programs according to Porsche standards.
• Workflow Management: Monitor repair progress throughout the day, communicate status updates proactively, and verify quality checks before vehicle return.
• Satisfaction Metrics: Maintain high Customer Satisfaction Index (CSI) scores (typically 96.0+ or brand target equivalent).

Qualifications & Requirements

• Experience: 2 to 3+ years of experience as an automotive Service Advisor, preferably with Porsche, luxury, or high-line brands.
• Technical Knowledge: Strong understanding of automotive mechanical and electrical systems, performance vehicles, and diagnostic workflows.
• Communication Skills: Exceptional verbal and written communication skills with a refined, customer-first demeanor.
• Software Proficiency: Experience with dealership management systems (DMS), scheduling software, and CRM tools.
• Licensing: Valid driver's license with a clean driving record; ability to operate both automatic and manual transmission vehicles.
• Education: High school diploma or GED; post-secondary automotive training is a strong asset.