Luxury Auto Service Advisor - High-Performance Cars

Lexus LC; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Porsche Jacksonville is seeking a professional Service Advisor to deliver a luxury customer experience for both internal and external clients. The role focuses on greeting customers, documenting vehicle conditions, and providing transparent parts-and-labor estimates within the dealership's DMS environment.

You will translate technical findings for customers, manage warranty policies, monitor daily repair progress, and ensure quality checks before delivery.

Qualifications

• Experience as an automotive Service Advisor (2–3+ years).
• Strong understanding of automotive mechanical and electrical systems.
• Excellent verbal and written communication with a customer-first demeanor.
• Experience with dealership management systems (DMS), scheduling software, and CRM tools.
• Valid driver's license with a clean driving record; ability to operate both automatic and manual transmission vehicles.
• High school diploma or GED; post-secondary automotive training is a strong asset.

Responsibilities

• Greet customers promptly, listen to vehicle concerns, and set realistic promised times for completion.
• Conduct walk-around inspections, document vehicle condition and warning lights, and open accurate repair orders in the DMS.
• Translate technical findings into clear, value-focused explanations and provide detailed parts-and-labor estimates.
• Administer factory and extended warranty policies and service programs according to Porsche standards.
• Monitor repair progress, communicate status updates, and verify quality checks before vehicle return.
• Maintain high Customer Satisfaction Index (CSI) scores.

Skills

Customer service

Communication skills

Automotive knowledge

CRM software proficiency

Education

High school diploma or GED

Tools

DMS systems

Scheduling software

CRM tools

Job description

Fields Porsche Jacksonville is seeking a professional Service Advisor to deliver a luxury customer experience for both internal and external clients. The role focuses on greeting customers, documenting vehicle conditions, and providing transparent parts-and-labor estimates within the dealership's DMS environment.

You will translate technical findings for customers, manage warranty policies, monitor daily repair progress, and ensure quality checks before delivery.