Luxury Auto Service Advisor – Porsche Standards

BMW of Asheville; Jacksonville (FL); Sur place; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Résumé du poste

Fields Porsche Jacksonville is seeking a positive, customer‑focused Service Advisor to join our luxury dealership team. You will greet clients, assess vehicle concerns, and document repairs in the DMS with a clear, value‑driven communication style.

You will translate findings into detailed estimates, manage warranties and service programs, and monitor workflow to ensure timely, high‑quality vehicle returns while maintaining strong CSI scores.

Qualifications

• 2–3+ years as automotive Service Advisor experience
• Experience with luxury/high-line brands preferred
• Strong verbal and written communication skills
• Ability to translate diagnostic findings into clear explanations for customers

Responsabilités

• Client relations: Greet customers promptly, listen to vehicle concerns, and set realistic promised times for completion.
• Vehicle inspection & intake: Conduct walk-around inspections, document vehicle condition and warning lights, and open accurate repair orders in the DMS.
• Consultation & estimates: Translate technical findings into clear, value-focused explanations; provide detailed parts-and-labor estimates.
• Warranty & compliance: Administer factory warranty policies, extended warranties, and service programs per Porsche standards.
• Workflow management: Monitor repair progress, communicate status updates, and verify quality checks before vehicle return.
• Satisfaction metrics: Maintain high CSI scores (typical target 96.0+ or brand target).

Connaissances

Communication skills

Customer-focused demeanor

Mechanical/electrical systems know-how

Formation

High school diploma or GED

Outils

DMS (Dealership Management Systems)

Scheduling software

CRM tools

Description du poste

Fields Porsche Jacksonville is seeking a positive, customer‑focused Service Advisor to join our luxury dealership team. You will greet clients, assess vehicle concerns, and document repairs in the DMS with a clear, value‑driven communication style.

You will translate findings into detailed estimates, manage warranties and service programs, and monitor workflow to ensure timely, high‑quality vehicle returns while maintaining strong CSI scores.