Luxury Auto Service Advisor | Customer Experience Leader

Group 1 Automotive; Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance-based pay

Medical & Dental Insurance

401(k) with match

Paid Time Off

Employee Stock Purchase Plan

Vehicle Purchase Program

Job summary

Group 1 Automotive is seeking a motivated Automotive Service Advisor to join our luxury service team in Santa Fe, NM. You will be the face of the service department, delivering an exceptional ownership experience and building strong relationships with Jaguar Land Rover customers.

This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within a Fortune 250 automotive retailer committed to training and employee development.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service and relationship-building skills.
• Strong communication, presentation, and interpersonal abilities.
• Proven ability to meet performance goals and thrive in a results-driven environment.
• Ability to multitask and stay organized in a fast-paced setting.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion.
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit.
• Greet customers warmly and professionally, creating a welcoming first impression.
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs.
• Review technician inspections and present service recommendations with transparency and confidence.
• Prepare detailed repair orders, including accurate cost and completion time estimates.
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs.
• Provide proactive updates throughout the service process and follow up after service completion.
• Build lasting customer relationships that drive loyalty and repeat business.
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Driver's license

Education

High School Diploma or equivalent

Job description

Group 1 Automotive is seeking a motivated Automotive Service Advisor to join our luxury service team in Santa Fe, NM. You will be the face of the service department, delivering an exceptional ownership experience and building strong relationships with Jaguar Land Rover customers.

This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within a Fortune 250 automotive retailer committed to training and employee development.