Automotive Service Advisor - Jaguar Land Rover Albuquerque

Group 1 Collision Round Rock; Albuquerque (NM); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Performance pay

401(k) match

Insurance: medical, dental, vision

Paid time off

Employee stock plan

Zusammenfassung

Group 1 Automotive, Jaguar Land Rover Albuquerque, is seeking a motivated Automotive Service Advisor to join our service team. You will be the face of the service department, delivering an exceptional ownership experience for luxury customers and driving satisfaction through proactive communication and accurate maintenance guidance.

You will work in a fast-paced environment, building relationships and ensuring timely repairs while staying current on product offerings and service standards.

Qualifikationen

• High School Diploma or equivalent required.
• Demonstrated exceptional customer service and relationship-building.
• Strong communication and interpersonal abilities; goal-driven.

Aufgaben

• Deliver premium customer experience from check-in to service completion.
• Schedule, confirm, and prepare customer appointments.
• Greet customers warmly and professionally on arrival.
• Conduct vehicle walk-arounds and identify maintenance needs.
• Review inspections and present service recommendations with clarity.
• Prepare detailed repair orders with costs and estimates.
• Communicate with technicians, parts staff, and customers to ensure timely repairs.
• Provide proactive updates and follow-up after service.
• Build lasting relationships to drive loyalty.

Kenntnisse

Customer service

Relationship building

Strong communication

Interpersonal skills

Goal orientation

Multitasking

Ausbildung

High School Diploma

Jobbeschreibung

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Automotive Service Advisor

Jaguar Land Rover Albuquerque | A Group 1 Automotive Company

Turn Your Passion for People and Performance into a Rewarding Career with a World-Class Luxury Brand.

Jaguar Land Rover Albuquerque, part of Group 1 Automotive's Fortune 250 automotive retail network, is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service team.

As the face of our service department, you'll play a critical role in delivering an exceptional ownership experience for our luxury vehicle customers. If you thrive in a fast-paced environment, enjoy building relationships, and are driven by performance and customer satisfaction, we want to hear from you. This is more than a job—it's an opportunity to build a rewarding career with an industry leader that invests in your professional development and success.

Why Join Group 1 Automotive?

At Group 1 Automotive, we believe our people are our greatest asset. That's why we provide industry-leading training, career advancement opportunities, and a comprehensive benefits package.

We Offer:

• Performance-Based Compensation
• Career growth opportunities within a Fortune 250 automotive retailer
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Supportive team environment with leadership committed to your success

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit
• Greet customers warmly and professionally, creating a welcoming first impression
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs
• Review technician inspections and present service recommendations with transparency and confidence
• Prepare detailed repair orders, including accurate cost and completion time estimates
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs
• Provide proactive updates throughout the service process and follow up after service completion
• Build lasting customer relationships that drive loyalty and repeat business
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings

Qualifications

• High School Diploma or equivalent
• Exceptional customer service and relationship-building skills
• Strong communication, presentation, and interpersonal abilities
• Proven ability to meet performance goals and thrive in a results-driven environment
• Ability to multitask and stay organized in a fast-paced setting
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.