Luxury Auto Service Advisor - Client-Focused Relationships

Paretti Imports; Metairie (LA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Paretti Jaguar Land Rover New Orleans is a family-owned dealership serving the New Orleans area for 90 years. We are seeking an Experienced SERVICE ADVISOR who focuses on relational engagement with our client base and provides exceptional service for Jaguar and Land Rover brands.

The role requires applicable automotive knowledge, excellent communication, and the ability to manage complex service workflows in a fast-paced environment.

Qualifications

• Minimum 5 years of experience as a Service Advisor in automotive industry.
• Luxury dealership experience preferred.
• Knowledge of automotive service repair processes and service flow.
• Excellent communication and customer service skills.
• Able to work in a fast-paced environment and manage time efficiently.

Responsibilities

• Greet clients promptly and courteously and act as liaison between client and technicians.
• Provide accurate repair/maintenance cost estimates and obtain client authorization.
• Prepare repair orders describing symptoms, problems, and repairs.
• Communicate with technicians to ensure timely completion of repairs and status updates to customers.
• Process payments and respond to customer inquiries.

Skills

Customer service

Communication

Relationship building

Automotive knowledge

Job description

Paretti Jaguar Land Rover New Orleans is a family-owned dealership serving the New Orleans area for 90 years. We are seeking an Experienced SERVICE ADVISOR who focuses on relational engagement with our client base and provides exceptional service for Jaguar and Land Rover brands.

The role requires applicable automotive knowledge, excellent communication, and the ability to manage complex service workflows in a fast-paced environment.