Automotive Service Advisor - Group 1 Automotive

Group 1 Automotive, Inc.; Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance-based pay

Medical & Dental Insurance

401(k) with match

Paid Time Off

Employee Stock Purchase Plan

Vehicle Purchase Program

Job summary

Group 1 Automotive is seeking a motivated Automotive Service Advisor to join our luxury service team in Santa Fe, NM. You will be the face of the service department, delivering an exceptional ownership experience and building strong relationships with Jaguar Land Rover customers.

This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within a Fortune 250 automotive retailer committed to training and employee development.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service and relationship-building skills.
• Strong communication, presentation, and interpersonal abilities.
• Proven ability to meet performance goals and thrive in a results-driven environment.
• Ability to multitask and stay organized in a fast-paced setting.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion.
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit.
• Greet customers warmly and professionally, creating a welcoming first impression.
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs.
• Review technician inspections and present service recommendations with transparency and confidence.
• Prepare detailed repair orders, including accurate cost and completion time estimates.
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs.
• Provide proactive updates throughout the service process and follow up after service completion.
• Build lasting customer relationships that drive loyalty and repeat business.
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Driver's license

Education

High School Diploma or equivalent

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Automotive Service Advisor

We are seeking a motivated, customer-focused Automotive Service Advisor to join our growing service team.

As the face of our service department, you'll play a critical role in delivering an exceptional ownership experience for our luxury vehicle customers. If you thrive in a fast-paced environment, enjoy building relationships, and are driven by performance and customer satisfaction, we want to hear from you. This is more than a job—it's an opportunity to build a rewarding career with an industry leader that invests in your professional development and success.

Why Join Group 1 Automotive?

At Group 1 Automotive, we believe our people are our greatest asset. That's why we provide industry-leading training, career advancement opportunities, and a comprehensive benefits package.

We Offer:

• Performance-Based Compensation
• Career growth opportunities within a Fortune 250 automotive retailer
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Supportive team environment with leadership committed to your success

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit
• Greet customers warmly and professionally, creating a welcoming first impression
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs
• Review technician inspections and present service recommendations with transparency and confidence
• Prepare detailed repair orders, including accurate cost and completion time estimates
• Communicate effective with technicians, parts personnel, and customers to ensure timely repairs
• Provide proactive updates throughout the service process and follow up after service completion
• Build lasting customer relationships that drive loyalty and repeat business
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings

Qualifications

• High School Diploma or equivalent
• Exceptional customer service and relationship-building skills
• Strong communication, presentation, and interpersonal abilities
• Proven ability to meet performance goals and thrive in a results-driven environment
• Ability to multitask and stay organized in a fast-paced setting
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Join a Team That Invests in Your Future

If you're ready to elevate your career with a prestigious luxury brand and a company known for developing top automotive professionals, apply today and discover why Group 1 Automotive is one of the most respected names in the industry.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.