Luxury Arrival Experience Lead

Fairmont; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Free meals on-site

Learning programs

Medical and dental benefits

401K

Career development opportunities

Job summary

Fairmont Hotels & Resorts, Scottsdale Princess, is seeking a Privado Lead Arrival Experience Coordinator to greet guests and manage the Privado front drive, delivering a warm, personalized arrival and seamless departure experience.

Reporting to Privado Managers, you will coordinate with Guest Services and Front Office, maintain luxury standards under pressure, and embody the Face of Privado to ensure every guest feels valued.

Qualifications

• Highly responsible and reliable individual with a professional demeanor.
• Ability to stay calm and courteous in a fast-paced luxury environment.
• Must possess a valid US Driver’s License.

Responsibilities

• Be the Face of Privado by delivering a warm, confident, and professional stay.
• Assist arriving and departing guests with exceptional service and timely coordination.
• Coordinate vehicle flow and luggage handling for seamless arrivals and departures.
• Maintain a calm, organized environment and act as liaison between Guest Services and Front Office.
• Relay VIP requests and ensure smooth handoffs to appropriate departments.

Skills

Highly responsible

Reliable

Work well under pressure

Team player

Guest-focused

Professional presentation

US Driver’s License

Job description

Fairmont Hotels & Resorts, Scottsdale Princess, is seeking a Privado Lead Arrival Experience Coordinator to greet guests and manage the Privado front drive, delivering a warm, personalized arrival and seamless departure experience.

Reporting to Privado Managers, you will coordinate with Guest Services and Front Office, maintain luxury standards under pressure, and embody the Face of Privado to ensure every guest feels valued.