Luxury Guest Arrival Experience Ambassador

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical & dental

401K plan

Job summary

Fairmont Scottsdale Princess invites applications for a Privado Lead Arrival Experience Coordinator, a role that oversees the exclusive Privado villa experience and greets guests with warmth and professionalism. The ambassador ensures a seamless welcome, guiding guests from arrival to resort experience while upholding the brand’s luxury standards.

The position focuses on anticipating guest needs, coordinating with Front Office and Guest Services, and maintaining an organized, luxury-driven lobby

Responsibilities

• Be the “Face of Privado” by setting the tone for the guest’s stay through a confident, warm, and professional presence
• Assist our arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays
• Owning and managing the Privado front drive while coordinating vehicle flow, ensuring efficient and safe guest arrival and departure
• Coordinate with Guest Services for timely luggage delivery and retrieval and assist luggage handling
• Ensure seamless handoff of guest needs without requiring guests to repeat requests
• Follow through on all arrival and departure related requests to completion

Job description

Fairmont Scottsdale Princess invites applications for a Privado Lead Arrival Experience Coordinator, a role that oversees the exclusive Privado villa experience and greets guests with warmth and professionalism. The ambassador ensures a seamless welcome, guiding guests from arrival to resort experience while upholding the brand’s luxury standards.

The position focuses on anticipating guest needs, coordinating with Front Office and Guest Services, and maintaining an organized, luxury-driven lobby