Luxury Appliance Customer Service Manager — Lead & Elevate

ILVE USA; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + performance-based bonus

Paid time off and company holidays

Professional development opportunities

Job summary

A luxury appliance company in New York seeks a Customer Service Manager to lead their support function, ensuring world-class service for clients. Responsibilities include team leadership, resolving inquiries, and overseeing warranty claims. Ideal candidates have 5+ years in customer service and demonstrated leadership skills. The role offers a competitive salary, performance bonus, and opportunities for professional growth.

Qualifications

• 5+ years of customer service experience, including 2+ years in a supervisory or management role.
• Prior experience in the appliance, home goods, or luxury product industry strongly preferred.
• Proven leadership skills with the ability to motivate and coach high-performing teams.

Responsibilities

• Lead, coach, and develop the customer service team.
• Manage and resolve customer inquiries via phone, email, and CRM/ERP systems.
• Oversee warranty claims and escalations, working closely with logistics and technical support.

Skills

Leadership

Customer service

Problem-solving

Communication

Organization

Education

Bachelor’s degree in Business, Communications, or related field

Tools

CRM/ERP platforms (Odoo is a plus)

Job description

A luxury appliance company in New York seeks a Customer Service Manager to lead their support function, ensuring world-class service for clients. Responsibilities include team leadership, resolving inquiries, and overseeing warranty claims. Ideal candidates have 5+ years in customer service and demonstrated leadership skills. The role offers a competitive salary, performance bonus, and opportunities for professional growth.