Head of Luxury Service & Experience

Tourneau|Bucherer; New York (NY); Sur place; USD 80 000 - 100 000; Plein temps

Résumé du poste

A luxury watch retail company in New York seeks a Service Manager to oversee daily operations of the Service Department. This role involves leading a team to ensure exceptional client experiences, maintain service standards, and manage workflows efficiently. The ideal candidate will have proven leadership skills in hospitality or retail, strong communication abilities, and a focus on service excellence. Compensation ranges from $80,000 to $100,000 annually based on experience.

Qualifications

• Proven leadership experience in a luxury retail, service, or hospitality environment.
• Strong communication and interpersonal skills under pressure.
• Solid understanding of watch service processes or a commitment to learn.

Responsabilités

• Oversee daily operations of the Service Department.
• Ensure interactions reflect Rolex service standards.
• Monitor service capacity and adjust work distribution as required.

Connaissances

Leadership in luxury retail

Strong communication skills

Operational discipline

Attention to detail

Client experience focus

Description du poste

A luxury watch retail company in New York seeks a Service Manager to oversee daily operations of the Service Department. This role involves leading a team to ensure exceptional client experiences, maintain service standards, and manage workflows efficiently. The ideal candidate will have proven leadership skills in hospitality or retail, strong communication abilities, and a focus on service excellence. Compensation ranges from $80,000 to $100,000 annually based on experience.