Operations Lead - CX, Process & Automation

Breakout Tools; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A luxury brand is seeking a Customer Service Leader in New York to oversee operations and drive high-quality client support. The candidate will lead a small team and implement efficient systems to enhance service delivery. This role requires strong leadership skills, experience in a high-touch environment, and a proactive approach to problem-solving. The position offers an opportunity to work closely with the CEO and influence the operational foundation of the company.

Qualifications

• 3+ years leading customer service or operations in a high-touch environment.
• Proven ability to run a customer service team and execute projects effectively.
• Experience improving SOPs, systems, and workflows.

Responsibilities

• Lead and coach the customer service team to ensure high-quality client support.
• Build processes and workflows that align with business growth.
• Troubleshoot and resolve operational issues hands-on.

Skills

Leadership

Communication

Problem Solving

Operational Efficiency

Attention to Detail

Tools

Monday.com

Zendesk

Google Workspace

Job description

A luxury brand is seeking a Customer Service Leader in New York to oversee operations and drive high-quality client support. The candidate will lead a small team and implement efficient systems to enhance service delivery. This role requires strong leadership skills, experience in a high-touch environment, and a proactive approach to problem-solving. The position offers an opportunity to work closely with the CEO and influence the operational foundation of the company.