Luxury Client Success Concierge (Repairs)

LVMH Group; New York (NY); On-site; USD 28,929 - 38,572; Full time

Job summary

A leading luxury goods company in New York is seeking a Client Success Specialist to ensure exceptional after-sales service and maintain client satisfaction. The ideal candidate should have experience in a luxury environment, strong communication skills, and a passion for helping clients. Key responsibilities include cultivating client relationships, managing escalated concerns, and documenting client interactions. This role offers a competitive hourly rate and an opportunity to work in a dynamic environment focused on excellence.

Qualifications

• Minimum 2 years business experience with strong operational background.
• Proven experience in a luxury environment with high service standards.
• Exceptional written and verbal communication skills.

Responsibilities

• Cultivate strong client relationships and provide personalized support.
• Manage escalated client concerns with professionalism.
• Maintain accurate documentation of client interactions.

Skills

Client relationship management

Problem-solving

Communication skills

Analytical thinking

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

A leading luxury goods company in New York is seeking a Client Success Specialist to ensure exceptional after-sales service and maintain client satisfaction. The ideal candidate should have experience in a luxury environment, strong communication skills, and a passion for helping clients. Key responsibilities include cultivating client relationships, managing escalated concerns, and documenting client interactions. This role offers a competitive hourly rate and an opportunity to work in a dynamic environment focused on excellence.