Flagship Luxury Service Lead – Front-of-House & Tech

Tourneau|Bucherer; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An upscale retail company in New York is seeking a Service Manager to oversee the operations of their Service Department. The role includes leading a team of Service Advisors and technical staff, ensuring exceptional client experiences in line with luxury service standards. The ideal candidate will have proven leadership in luxury retail, strong communication skills, and the ability to manage daily operations while ensuring compliance with high-quality standards. Compensation is competitive, between $80,000 and $100,000 annually.

Qualifications

• Proven leadership experience in luxury retail or hospitality.
• Ability to create clarity and maintain professionalism under pressure.
• Solid understanding of watch service processes.
• Highly organized and operationally disciplined.

Responsibilities

• Oversee daily operations of the Service Department.
• Lead the Client Experience on the Service Floor.
• Manage workflow between Service Advisors and Technicians.
• Ensure compliance with Rolex and Bucherer standards.
• Promote a culture of continuous improvement.

Skills

Leadership in luxury retail service

Strong communication skills

Knowledge of watch service processes

Operational discipline

Multilingual abilities

Job description

An upscale retail company in New York is seeking a Service Manager to oversee the operations of their Service Department. The role includes leading a team of Service Advisors and technical staff, ensuring exceptional client experiences in line with luxury service standards. The ideal candidate will have proven leadership in luxury retail, strong communication skills, and the ability to manage daily operations while ensuring compliance with high-quality standards. Compensation is competitive, between $80,000 and $100,000 annually.