Luxury Apartment Leasing & Service Leader

Equity Residential; Annapolis (MD); On-site; USD 53,000 - 74,000; Full time

Job summary

Vivmark Residential in Annapolis, Maryland, is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team and elevate resident experiences at a luxury apartment community.

In this role, you will mentor leasing consultants, drive successful sales strategies, and partner with the Community Manager to meet revenue goals while ensuring high-quality, compliant customer service across all resident touchpoints.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and coach leasing consultants to achieve them
• Lease apartment homes; manage and convert prospect leads and educate residents on community information
• Address and resolve customer service concerns promptly; maintain high customer loyalty
• Develop, implement and monitor programs to maximize revenue and control expenses
• Support residents during move-in, renewals, moves-out and transfers
• Visit competitive market communities to update market surveys and stay informed on conditions
• Plan and execute resident activities and events to foster community connections
• Follow Vivmark policies to ensure compliance with fair housing laws

Skills

Multifamily experience

Supervisory experience

Administrative software

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential in Annapolis, Maryland, is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team and elevate resident experiences at a luxury apartment community.

In this role, you will mentor leasing consultants, drive successful sales strategies, and partner with the Community Manager to meet revenue goals while ensuring high-quality, compliant customer service across all resident touchpoints.