Sales & Service Supervisor — Luxury Apartments

XCORP AvalonBay Communities Inc.; Annapolis (MD); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) with company match

Paid vacation

Housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor to lead a leasing team and elevate the apartment living experience in Annapolis, MD. You will assist the Community Manager with sales strategies, coaching leasing consultants, and delivering exceptional customer service to residents and prospects.

The role emphasizes driving revenue, managing move-ins and renewals, and maintaining compliance with fair housing laws while supporting residents through every stage of occupancy.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Multifamily leasing experience

Supervisory experience

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Vivmark Residential is seeking a Sales and Service Supervisor to lead a leasing team and elevate the apartment living experience in Annapolis, MD. You will assist the Community Manager with sales strategies, coaching leasing consultants, and delivering exceptional customer service to residents and prospects.

The role emphasizes driving revenue, managing move-ins and renewals, and maintaining compliance with fair housing laws while supporting residents through every stage of occupancy.