Leasing & Service Supervisor - Luxury Living Leader

Vivmark Residential; Annapolis (MD); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) in Annapolis, MD. This role leads a leasing team, oversees office operations, and ensures luxury living experiences for residents through effective sales and service strategies.

The position requires 1–3 years of multifamily or related experience, with supervisory duties and strong Microsoft Office skills. A high school diploma is required, with a Bachelor's degree preferred.

Qualifications

• 1-3 years of multifamily experience or related experience in hospitality, retail, or restaurant environments.
• 1+ year of supervisory or training experience required.
• High school diploma or GED required; Bachelor's degree preferred.

Responsibilities

• Assist Community Manager with sales and marketing strategy and training leasing consultants to hit goals.
• Lease apartments and convert leads, presenting community information to residents and prospects.
• Address and resolve customer service concerns promptly to ensure high satisfaction and loyalty.
• Help develop and monitor programs to maximize revenue, reduce expenses, and improve resident experience.
• Support residents through move-in, renewals, moves, and transfers; assist with market surveys and competitive analysis.
• Plan resident events to foster community connections and adhere to fair housing regulations.

Skills

Multifamily experience

Supervisory

Leasing coaching

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) in Annapolis, MD. This role leads a leasing team, oversees office operations, and ensures luxury living experiences for residents through effective sales and service strategies.

The position requires 1–3 years of multifamily or related experience, with supervisory duties and strong Microsoft Office skills. A high school diploma is required, with a Bachelor's degree preferred.