Leasing & Service Supervisor — Luxury Apartments

Equity Residential; Washington (District of Columbia); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and company holidays

Team member housing discounts

Job summary

Vivmark Residential in Washington, DC is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate the resident experience. This role drives the sales and marketing strategy, coaches leasing consultants, and ensures high-quality customer service across the community.

You will collaborate with the Community Manager, manage leads and events, monitor market conditions, and help maximize revenue while controlling expenses.

Qualifications

• 1–3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Plan and execute resident activities and events to foster positive community connections.

Skills

Multifamily experience

Supervisory experience

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential in Washington, DC is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate the resident experience. This role drives the sales and marketing strategy, coaches leasing consultants, and ensures high-quality customer service across the community.

You will collaborate with the Community Manager, manage leads and events, monitor market conditions, and help maximize revenue while controlling expenses.