Luxury After-Sales & Client Support Specialist

Van Cleef & Arpels; Bal Harbour Village (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Wellness reimbursement

401(k) with employer match

Paid time off

Employee assistance program

Volunteer days off

Job summary

Van Cleef & Arpels in Bal Harbour Village, FL, is seeking a client‑facing Sales Administration professional to support the Sales Team and After Sales Service in a fast‑paced luxury environment. You will handle repairs registrations, communicate with service facilities, and help maintain store presentation.

A minimum of two years in a Sales Administration or Customer Service role, a bachelor’s degree preferred, and proficiency with Microsoft Office and SAP are desired.

Qualifications

• Minimum 2 years in a Sales Administration or Customer Service role.
• Bachelor’s degree preferred; luxury watches/jewelry industry experience preferred.
• Proficiency with Microsoft Office and SAP.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and assist sales associates with client communications.
• Ensure After Sales Service statistics and inventory accuracy.
• Consult with Management or Sales Team on related After Sales issues.

Skills

Customer service

Sales administration

Communication

Team support

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Van Cleef & Arpels in Bal Harbour Village, FL, is seeking a client‑facing Sales Administration professional to support the Sales Team and After Sales Service in a fast‑paced luxury environment. You will handle repairs registrations, communicate with service facilities, and help maintain store presentation.

A minimum of two years in a Sales Administration or Customer Service role, a bachelor’s degree preferred, and proficiency with Microsoft Office and SAP are desired.