Customer Service Associate - Bal Harbour

US04 Richemont North America, Inc.; Bal Harbour Village (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Van Cleef & Arpels in the United States is seeking an After Sales Administrator to support clients and the Sales Team in a fast-paced luxury environment.

You will handle product registrations for repairs, assist Sales Associates and Back-Office, and ensure After Sales service is delivered efficiently. A bachelor’s degree and 2+ years in Sales Admin or Customer Service are preferred, with proficiency in Microsoft Office and SAP. Applicants must have work authorization in the USA.

Qualifications

• At least 2 years of experience in a Sales Administration or Customer Service role.
• A bachelor’s degree and experience in luxury watches or jewelry industry are preferred; proficiency in Microsoft Office and SAP.

Responsibilities

• Report to the Operations Manager; interact with clients and the Sales Team to resolve after-sales issues.
• Provide support to Sales Associates and Back-Office; assist in maintaining store appearance.
• Manage product registrations for repairs and maintenance.
• Obtain updates from service facilities and factories and assist sales associates with client communications.
• Ensure After Sales statistics and inventory results are accurate.
• Consult with Management or Sales Team on After Sales issues.

Skills

Sales Administration

Customer Service

After Sales

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Ideal candidate for this role will possess a strong ability to assist clients and Sales Team with solving client issues in a fast-paced luxury environment. You will have at least 2 years of experience in a Sales Administration or Customer Service role. A bachelor’s degree and experience is luxury watches or jewelry industry is preferred, as well as proficiency with Microsoft Office and SAP.

• Reporting to the Operations Manager, this is a highly client facing role that ensures After Sales Service is handled efficiently.
• You will also provide support to Sales Associates and to the Back-Office team as needed and assists in maintaining the store’s appearance.
• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assisting sales associates with client communications.
• Ensure that After Sales Service statistical information and inventory results are correct.
• Consult with Management or members of the Sales Team on related After Sales issues.

More than a role…we recruit for a career! By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

Applicants must have valid work authorization for employment in the USA.

Salary will be negotiated based on skills and prior work experience. Richemont offers a generous compensation and benefits package for eligible employees. We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.