Lung Center Practice Assistant II — Patient Scheduling

massgeneralbrigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

The Brigham and Women’s Hospital, part of Mass General Brigham, is seeking a Practice Assistant II for the Lung Center. This onsite role supports scheduling, check-in/out, patient communication, and routine operations to ensure a welcoming patient experience.

You will work under general supervision with 2–3 years office experience, proficiency in Microsoft Office and EPIC, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Schedule patient appointments, maintain records, and support scheduling as needed.
• Welcome patients, assist with check-in/check-out, collect co-pays, and respond to routine questions.
• Manage calls, route messages, and coordinate requests including prior authorizations and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and lab results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training provided.
• Help train staff and support schedule management as needed.

Skills

Microsoft Office

Customer service

Verbal and written communication

Time management

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Office equipment

Job description

The Brigham and Women’s Hospital, part of Mass General Brigham, is seeking a Practice Assistant II for the Lung Center. This onsite role supports scheduling, check-in/out, patient communication, and routine operations to ensure a welcoming patient experience.

You will work under general supervision with 2–3 years office experience, proficiency in Microsoft Office and EPIC, and the ability to manage multiple tasks in a fast-paced environment.