Practice Assistant II - Lung Center

massgeneralbrigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

The Brigham and Women’s Hospital, part of Mass General Brigham, is seeking a Practice Assistant II for the Lung Center. This onsite role supports scheduling, check-in/out, patient communication, and routine operations to ensure a welcoming patient experience.

You will work under general supervision with 2–3 years office experience, proficiency in Microsoft Office and EPIC, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Schedule patient appointments, maintain records, and support scheduling as needed.
• Welcome patients, assist with check-in/check-out, collect co-pays, and respond to routine questions.
• Manage calls, route messages, and coordinate requests including prior authorizations and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and lab results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training provided.
• Help train staff and support schedule management as needed.

Skills

Microsoft Office

Customer service

Verbal and written communication

Time management

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Office equipment

Job description

Site: The Brigham and Women’s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Practice Assistant II - Lung Center

Department: Department of Medicine - Lung Center

Schedule: Monday-Friday, normal business hours, onsite

Compensation: Starting at $20.00 per hour, with increases based on relevant experience

Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more

Make a meaningful impact as a Practice Assistant II in the Lung Center. In this fast-paced, patient-focused role, you’ll help create a welcoming and efficient experience for patients while keeping daily practice operations running smoothly.

Working under general supervision, you’ll provide both administrative and patient-facing support, including scheduling, check-in and check-out, patient communication, and office coordination. Responsibilities may vary based on department needs.

What You’ll Do

• Schedule patient appointments, maintain records, and support advanced or surgical scheduling as needed.
• Welcome patients, assist with check-in and check-out, collect co-payments, and respond to routine questions.
• Manage calls, route messages, and coordinate requests involving prior authorizations, prescriptions, test results, and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided.
• Help train staff and support schedule management as needed.

Qualifications

Education

High School Diploma or equivalent required

Experience

2-3 years of office experience required

Knowledge, Skills & Abilities

• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of office operations and administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

Join a world-renowned healthcare system recognized for excellence in patient care and innovation.

Grow your career through professional development and advancement opportunities.

Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Onsite

Work Location

15 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require