Lung Center Practice Assistant II — Onsite Scheduling & Care

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II for the Lung Center in the Department of Medicine. This onsite role supports scheduling, patient check‑in/out, records management, and routine inquiries to ensure smooth daily operations.

The position requires strong communication, multitasking, and comfort with EPIC and Microsoft Office. Starting pay is $20.00 per hour with increases based on experience, plus benefits including medical, dental, vision, retirement plans,

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.

Responsibilities

• Schedule patient appointments, maintain records, and support scheduling as needed.
• Welcome patients, assist with check-in and check-out, collect co-payments, and respond to routine questions.
• Manage calls, route messages, and coordinate requests involving prior authorizations, prescriptions, test results, and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided.
• Help train staff and support schedule management as needed.

Skills

Communication skills

Customer service

Time management

Verbal and written communication

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II for the Lung Center in the Department of Medicine. This onsite role supports scheduling, patient check‑in/out, records management, and routine inquiries to ensure smooth daily operations.

The position requires strong communication, multitasking, and comfort with EPIC and Microsoft Office. Starting pay is $20.00 per hour with increases based on experience, plus benefits including medical, dental, vision, retirement plans,