Practice Assistant II - Lung Center

Brigham and Women's Hospital; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women's Hospital is seeking a Practice Assistant II for the Lung Center in Boston. The role involves scheduling patient appointments, supporting routine scheduling and check-in/out, and handling billing tasks onsite.

You will welcome patients, collect co-pays, manage calls, coordinate prior authorizations, and assist with EPIC-based scheduling and billing. Training is provided, with a focus on accuracy in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Responsibilities

• Schedule patient appointments, maintain records, and support advanced or surgical scheduling as needed.
• Welcome patients, assist with check-in and check-out, collect co-payments, and respond to routine questions.
• Manage calls, route messages, and coordinate requests involving prior authorizations, prescriptions, test results, and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided.
• Help train staff and support schedule management as needed.

Skills

Phone & customer service

Verbal & written communication

Microsoft Office

Time management

Education

High School Diploma or equivalent

Tools

EPIC Super User

Job description

Job Summary

Practice Assistant II - Lung Center

Department: Department of Medicine - Lung Center

Schedule: Monday-Friday, normal business hours, onsite

Compensation: Starting at $20.00 per hour, with increases based on relevant experience

Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more

What You'll Do

• Schedule patient appointments, maintain records, and support advanced or surgical scheduling as needed.
• Welcome patients, assist with check-in and check-out, collect co-payments, and respond to routine questions.
• Manage calls, route messages, and coordinate requests involving prior authorizations, prescriptions, test results, and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided.
• Help train staff and support schedule management as needed.

Qualifications

Education

• High School Diploma or equivalent required

Experience

• 2-3 years of office experience required

Knowledge, Skills & Abilities

• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of office operations and administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Onsite

Work Location

15 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.