Practice Assistant II, Pulmonary Function Lab - Admin & Scheduling

massgeneralbrigham; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham's BWH Pulmonary Function Lab is seeking a Practice Assistant II to support a fast-paced, patient-centered clinic, contributing to daily operations in a busy clinical environment.

The role encompasses administrative and clinical duties, including scheduling, check-in/out, billing processing, and handling communications, with potential for advanced tasks as competency grows. This onsite, full-time position is located at 15 Francis Street.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and standard office procedures.
• Ability to manage time and multitask in a fast-paced clinic.
• Excellent written and verbal communication.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; handle check-in and check-out duties.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions at a more advanced competency level.

Skills

Office Suite

Phone calls handling

Time management

Communication

Multitasking

Education

High School Diploma

Tools

Office software

Job description

Mass General Brigham's BWH Pulmonary Function Lab is seeking a Practice Assistant II to support a fast-paced, patient-centered clinic, contributing to daily operations in a busy clinical environment.

The role encompasses administrative and clinical duties, including scheduling, check-in/out, billing processing, and handling communications, with potential for advanced tasks as competency grows. This onsite, full-time position is located at 15 Francis Street.