Lung Center Practice Assistant II — Patient Care & Scheduling

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II for the Lung Center to support administrative and patient-facing tasks in a fast-paced setting. You will handle scheduling, check-in/check-out, billing forms, and coordinate with providers to ensure smooth daily operations.

The role emphasizes strong organization, multitasking, and teamwork, with onsite duties and competitive benefits. This position starts around the $20/hour mark and offers pay increases based on experience.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Schedule patient appointments and support scheduling across departments.
• Welcome patients and assist with check-in/check-out and co-payments.
• Manage calls and route messages, including prior authorizations and lab results.
• Process billing forms and scan documents into EPIC; request records.
• Serve as an EPIC Super User for scheduling, registration and billing.

Skills

Microsoft Office

Customer service

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

EPIC scheduling

Job description

Mass General Brigham is seeking a Practice Assistant II for the Lung Center to support administrative and patient-facing tasks in a fast-paced setting. You will handle scheduling, check-in/check-out, billing forms, and coordinate with providers to ensure smooth daily operations.

The role emphasizes strong organization, multitasking, and teamwork, with onsite duties and competitive benefits. This position starts around the $20/hour mark and offers pay increases based on experience.