Lung Center Patient Services Coordinator

Brigham and Women's Hospital; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women's Hospital is seeking a Practice Assistant II for the Lung Center in Boston. The role involves scheduling patient appointments, supporting routine scheduling and check-in/out, and handling billing tasks onsite.

You will welcome patients, collect co-pays, manage calls, coordinate prior authorizations, and assist with EPIC-based scheduling and billing. Training is provided, with a focus on accuracy in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Responsibilities

• Schedule patient appointments, maintain records, and support advanced or surgical scheduling as needed.
• Welcome patients, assist with check-in and check-out, collect co-payments, and respond to routine questions.
• Manage calls, route messages, and coordinate requests involving prior authorizations, prescriptions, test results, and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided.
• Help train staff and support schedule management as needed.

Skills

Phone & customer service

Verbal & written communication

Microsoft Office

Time management

Education

High School Diploma or equivalent

Tools

EPIC Super User

Job description

Brigham and Women's Hospital is seeking a Practice Assistant II for the Lung Center in Boston. The role involves scheduling patient appointments, supporting routine scheduling and check-in/out, and handling billing tasks onsite.

You will welcome patients, collect co-pays, manage calls, coordinate prior authorizations, and assist with EPIC-based scheduling and billing. Training is provided, with a focus on accuracy in a fast-paced environment.