Lung Center Practice Assistant II – Patient Care Admin

Mass General Brigham; Boston (MA); On-site; USD 50,769,000 - 71,463,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II for the Lung Center. The role involves patient-facing and administrative support, including scheduling, check-in/check-out, and coordination of care within the Lung Center’s Department of Medicine.

The position is onsite at 15 Francis Street with normal business hours, Monday through Friday, and requires 2-3 years of office experience and a high school diploma. Competitive benefits are offered along with on-the-job EPIC training.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.

Responsibilities

• Schedule patient appointments and support scheduling.
• Welcome patients and assist with check-in/check-out; collect co-payments.
• Manage calls, route messages, and coordinate prior authorizations, prescriptions, tests, and provider questions.
• Process billing forms, scan documents into EPIC, request medical records and lab results.
• Distribute mail and faxes; prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training provided.
• Help train staff and support schedule management as needed.

Skills

Microsoft Office

Customer service

Verbal communication

Written communication

Teamwork

Education

High school diploma

Tools

EPIC

Job description

Mass General Brigham is seeking a Practice Assistant II for the Lung Center. The role involves patient-facing and administrative support, including scheduling, check-in/check-out, and coordination of care within the Lung Center’s Department of Medicine.

The position is onsite at 15 Francis Street with normal business hours, Monday through Friday, and requires 2-3 years of office experience and a high school diploma. Competitive benefits are offered along with on-the-job EPIC training.