Lottery Operations Supervisor: 24/7 Fulfillment Lead

DraftKings Inc.; Reynoldsburg (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

DraftKings Inc. in Reynoldsburg, OH seeks an Operations Supervisor to lead a fast-growing lottery courier fulfillment center for Jackpocket.

You will oversee daily operations, ensure timely ticket processing to hit production goals, and shape decisions on personnel management, process development and continuous improvements. You’ll serve as Manager-on-Duty, manage scheduling, attendance and breaks, troubleshoot outages, and handle high‑value ticket redemptions with accuracy.

Qualifications

• Able to lead a fulfillment center team and hit production targets.
• Promote safety, efficiency and regulatory compliance in a fast-paced environment.
• Lead scheduling, attendance, breaks and coaching of staff.
• Experience recruiting, hiring, training and motivating employees.
• Proficient with Microsoft Excel and related tools.

Responsibilities

• Lead the fulfillment center team to hit production targets and adjust to changing business demands.
• Serve as Manager-on-Duty, overseeing shift scheduling, attendance and breaks.
• Troubleshoot and resolve operational challenges such as outages or staffing shortages.
• Manage high-value ticket redemption, inventory, and supplies.
• Maintain safety and compliance with industry regulations.

Skills

Leadership

Schedule management

Team management

Attendance management

Troubleshooting

Inventory management

Safety compliance

Recruiting

Attention to detail

Problem solving

Tools

Microsoft Excel

Job description

DraftKings Inc. in Reynoldsburg, OH seeks an Operations Supervisor to lead a fast-growing lottery courier fulfillment center for Jackpocket.

You will oversee daily operations, ensure timely ticket processing to hit production goals, and shape decisions on personnel management, process development and continuous improvements. You’ll serve as Manager-on-Duty, manage scheduling, attendance and breaks, troubleshoot outages, and handle high‑value ticket redemptions with accuracy.