Operations Supervisor – AI-Driven Fulfillment Lead

DraftKings; Reynoldsburg (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

DraftKings is hiring an Operations Supervisor to lead the heart of our Jackpocket lottery courier operations. You will oversee daily tasks, manage schedules, and drive improvements to meet production goals while ensuring a safe, compliant work environment.

The role requires availability for nights, weekends, and holidays. You’ll use strong leadership and problem-solving skills to optimize processes and support a high-growth digital lottery experience.

Qualifications

• Experience leading teams in fast-paced environments.
• Ability to manage daily lottery operations and hit production targets.
• Strong problem-solving skills to troubleshoot outages and staffing issues.
• Demonstrated leadership in recruiting, hiring, and training staff.
• Attention to detail and ability to prioritize tasks.

Responsibilities

• Lead the fulfillment center team to hit production targets.
• Serve as Manager-on-Duty, manage shifts, attendance, and breaks.
• Troubleshoot operational challenges, including outages and staffing gaps.
• Handle redemption of high-value lottery tickets accurately and promptly.
• Manage inventory and ensure supplies and equipment are ordered.

Skills

People leadership

Shift scheduling

Operations management

Problem solving

Tech-savvy

Communication

Tools

Microsoft Excel

Job description

DraftKings is hiring an Operations Supervisor to lead the heart of our Jackpocket lottery courier operations. You will oversee daily tasks, manage schedules, and drive improvements to meet production goals while ensuring a safe, compliant work environment.

The role requires availability for nights, weekends, and holidays. You’ll use strong leadership and problem-solving skills to optimize processes and support a high-growth digital lottery experience.