Operations Supervisor - Lead Lottery Fulfillment & AI-Driven Ops

DraftKings; Little Rock (AR); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings is seeking an Operations Supervisor to lead the Jackpocket lottery courier operations, overseeing daily tasks and ensuring timely ticket processing to meet targets. You will shape personnel decisions, drive process improvements, and elevate the digital lottery experience for customers.

The role requires availability nights, weekends, and holidays, with emphasis on safety, efficiency, and regulatory compliance.

Qualifications

• Availability to support a continuous operation including nights, weekends, and holidays.
• Commitment to safety, efficiency, and adherence to industry regulations.
• Ability to foster a positive work environment through leadership and problem-solving.
• Experience in fast-paced settings with comfort in using common software, notably Excel.
• Self-starter mentality with strong attention to detail and the ability to prioritize tasks independently.
• Leadership experience in recruiting, hiring, training, and motivating employees.
• Physical ability to stand/walk frequently and lift up to 25 lbs.

Responsibilities

• Lead the fulfillment center team to hit production targets while adapting to changing business demands.
• Serve as Manager-on-Duty; manage shifts, attendance, and breaks.
• Troubleshoot and resolve operational challenges, including outages and staffing gaps.
• Oversee redemption of high-value lottery tickets accurately and promptly.
• Manage inventory and ensure office supplies and equipment are ordered as needed.

Skills

Leadership

Recruiting

Scheduling

Problem solving

Attention to detail

Self-motivation

Team management

Tools

Microsoft Excel

Job description

DraftKings is seeking an Operations Supervisor to lead the Jackpocket lottery courier operations, overseeing daily tasks and ensuring timely ticket processing to meet targets. You will shape personnel decisions, drive process improvements, and elevate the digital lottery experience for customers.

The role requires availability nights, weekends, and holidays, with emphasis on safety, efficiency, and regulatory compliance.