24/7 Operations Supervisor — Lottery Fulfillment Leader

DK Crown Holdings; Reynoldsburg (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

DraftKings is seeking an Operations Supervisor to lead the Jackpocket lottery fulfillment team in a fast-growing, regulated environment. You will manage daily lottery operations, oversee shift scheduling, and drive safety and efficiency while hitting production targets.

In this role you’ll troubleshoot outages, protect assets, and guide staffing to ensure high-value ticket redemptions are processed accurately.

Qualifications

• Availability to support a continuous operation including nights, weekends, and holidays.
• A commitment to promoting safety, efficiency, and adherence to industry regulations.
• Ability to promote a positive work environment through strong leadership and problem-solving skills.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Leadership experience in recruiting, hiring, training, and motivating employees.
• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

Responsibilities

• Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
• Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.
• Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
• Accurately and promptly handle the redemption of high-value lottery tickets.
• Manage inventory and ensure office supplies and equipment are ordered as needed.

Skills

Leadership

Operations

Scheduling

Problem solving

Tools

Microsoft Excel

Job description

DraftKings is seeking an Operations Supervisor to lead the Jackpocket lottery fulfillment team in a fast-growing, regulated environment. You will manage daily lottery operations, oversee shift scheduling, and drive safety and efficiency while hitting production targets.

In this role you’ll troubleshoot outages, protect assets, and guide staffing to ensure high-value ticket redemptions are processed accurately.