Lottery Operations Fulfillment Lead

DraftKings Inc.; Little Rock (AR); On-site; USD 32,000 - 40,000; Full time

Job summary

DraftKings Inc. in the United States is hiring an Operations Supervisor to lead the Jackpocket lottery courier operations. You will oversee daily ticket order processing, optimize workflows, and drive production goals in a fast-growing digital lottery environment.

You’ll manage schedules, respond to incidents, and ensure safety and regulatory compliance while maintaining a positive team culture. Proficiency with Excel and technology, plus leadership experience in recruiting and training, are

Qualifications

• Leadership experience managing a fast-paced fulfillment team.
• Ability to schedule shifts and manage attendance.
• Strong problem-solving and safety/compliance mindset.
• Experience with Excel and common software.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead the fulfillment center team to hit production targets.
• Serve as Manager-on-Duty and manage shifts and attendance.
• Troubleshoot and resolve outages and staffing shortages.
• Handle the redemption of high-value lottery tickets accurately.
• Manage inventory and ordering of supplies.

Skills

Leadership

People management

Problem solving

Attention to detail

Shift scheduling

Tools

Microsoft Excel

Job description

DraftKings Inc. in the United States is hiring an Operations Supervisor to lead the Jackpocket lottery courier operations. You will oversee daily ticket order processing, optimize workflows, and drive production goals in a fast-growing digital lottery environment.

You’ll manage schedules, respond to incidents, and ensure safety and regulatory compliance while maintaining a positive team culture. Proficiency with Excel and technology, plus leadership experience in recruiting and training, are