Operations Associate — Fast-Paced Lottery Fulfillment

DraftKings Inc.; West Milford (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

DraftKings Inc. is seeking an Operations Associate to join our fast-paced fulfillment center team supporting our Jackpocket lottery product.

You’ll manage customer lottery orders and redemptions, update real-time status, and help keep printing and scanning equipment running smoothly. Ideal candidates bring reliable attendance, comfort with Excel, strong customer service, and the ability to prioritize tasks in a dynamic environment.

Qualifications

• Reliable attendance with a flexible schedule, including weekends and holidays.
• Experience in fast-paced environments and comfortable with common software like Excel.
• Self-starter with sharp attention to detail and ability to prioritize tasks.
• Excellent customer service, communication, and time-management skills.
• Physical ability to stand, walk, and lift up to 25 lbs in a fast-moving fulfillment setting.

Responsibilities

• Manage and process customer lottery ticket orders and redemptions at the local fulfillment center.
• Maintain real-time order statuses and tracking information in systems.
• Streamline workflows to meet daily objectives and deadlines.
• Ensure printing and scanning equipment operate smoothly.
• Support operational projects as they arise.

Skills

Flexible scheduling

Fast-paced environment

Self-starter

Customer service

Time management

Tools

Microsoft Excel

Job description

DraftKings Inc. is seeking an Operations Associate to join our fast-paced fulfillment center team supporting our Jackpocket lottery product.

You’ll manage customer lottery orders and redemptions, update real-time status, and help keep printing and scanning equipment running smoothly. Ideal candidates bring reliable attendance, comfort with Excel, strong customer service, and the ability to prioritize tasks in a dynamic environment.