Lottery Fulfillment & Order Ops Specialist

DK Crown Holdings Inc.; Newport (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

DraftKings is seeking an Operations Associate to join our fast-paced fulfillment center supporting the Jackpocket digital lottery courier product. You will manage every aspect of the customer lottery order experience, ensuring accuracy and efficiency from order to redemption.

In this role, you will keep systems up to date with real-time order statuses, streamline workflows to meet daily targets, and maintain printing and scanning equipment.

Qualifications

• Flexible schedule including weekends and holidays.
• Experience in fast-paced environments.
• Self-starter mentality with sharp attention to detail.
• Exceptional customer service, communication and time management.
• Physical ability to stand, walk, and lift up to 25 lbs.

Responsibilities

• Process customer lottery ticket orders and redemptions accurately from start to finish.
• Keep systems updated with real-time order statuses and tracking information.
• Streamline workflows to meet daily objectives and hit deadlines.
• Maintain printing and scanning equipment to ensure smooth operations.
• Support various operational projects as they arise.

Skills

Microsoft Excel

Customer service

Time management

Attention to detail

Self-starter

Communication skills

Job description

DraftKings is seeking an Operations Associate to join our fast-paced fulfillment center supporting the Jackpocket digital lottery courier product. You will manage every aspect of the customer lottery order experience, ensuring accuracy and efficiency from order to redemption.

In this role, you will keep systems up to date with real-time order statuses, streamline workflows to meet daily targets, and maintain printing and scanning equipment.